1
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Get approved
Fill out our application.
Work with a Loan Officer Assistant to provide any necessary documentation. Please check your email (and spam folder) frequently and promptly return phone calls. We often have follow-up questions during this step and the faster you respond, the faster we can reach an approval decision.
Meet your Loan Officer (LO), who becomes your point of contact at Homeward once you’re approved.
Search for a home that meets your criteria if you haven’t already found one.
Loan Officer (LO)
Log into your Customer Dashboard to find your Loan Officer's contact information.
2
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Make a cash-backed offer
Work with your agent to submit an offer request to us.
Research your financing options and choose a lender. If you're using Homeward Mortgage, schedule a call with your Loan Officer to review the loan terms and pricing.
Submit an offer request through their Agent Dashboard.
Work with your Loan Officer to write an offer with the cash-backed addendum.
Submit your offer with the cash-backed addendum to the seller’s agent.
The Valuations team reviews the home you want to make an offer on to determine if it's eligible for our program.
Loan Officer (LO)
Log into your Customer Dashboard to find your Loan Officer's contact information.
3
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Win the home
Pay your earnest money deposit (EMD) and option fee, if applicable.
Work with your lender to finalize the details of your loan.
Work with the seller’s agent to get the Backed by cash addendum and sign your contract.
The title team completes a title examination, issues a title commitment, and discloses all exception documents to purchase the home.
We order the preliminary appraisal and final appraisal of the home and receive the report within five days. Your LO/LOA will reach out to review it with you.
The Mortgage Processor initiates your loan.
Your lender
Your lender can answer any questions related to your mortgage, such as your closing date, closings costs, etc. Your Loan Officer will be your point of contact if you’re using Homeward Mortgage as your lender.
Loan Officer (LO)
Your Loan Officer can answer any questions about the Homeward program.
Log into your Customer Dashboard to find your Loan Officer's contact information.
4
.
Move into your new home
Move in!
Give you your keys on closing day.
We’ll finalize any outstanding documents and close out your account with us.
Loan Officer (LO)
Log into your Customer Dashboard to find your Loan Officer's contact information.
5
.
Invoke a cash offer (if applicable)
Let your agent and LO know you will need Homeward to buy the home with cash.
Meet your Customer Experience (CX) Manager. This person is your new point of contact once cash is invoked.
Sign the Customer Purchase contract and addendums, securing your purchase and possession of the property from Homeward.
Work with the Transaction Support team and your agent to sign the residential lease so you can rent your new home from us while you wait for your mortgage to be finalized.
Work with your CX Manager to write an amendment for Homeward to step in as the buyer.
We’ll prepare to close on your new home
Your first month's carrying costs will be due at closing
Customer Experience (CX) Manager
Log into your Customer Dashboard to find your CX Manager's contact information.
6
.
Buy back your new home (if applicable)
Your lender will order a final appraisal of the home. We used a preliminary appraisal for the Homeward Purchase. But mortgage regulations dictate that your final appraisal must happen once Homeward is the seller.
Work with a Mortgage Processor to collect all necessary documents and work towards getting the clear to close.
Discuss your closing disclosure (CD) with your Loan Officer.
Verify the lender is using the most up-to-date and complete version of your purchase contract.
We provide you with a final carrying cost invoice for your last month and any applicable discount credits.
Your title company works with your lender to prepare to close on your new home.
Your lender
Your lender can answer any questions related to your mortgage, such as your new closing date, closings costs, etc.
Loan Officer (LO)
Your CX manager can answer any questions about the Homeward program.
Log into your Customer Dashboard to find your CX Manager's contact information.