Customer Experience Managers
Customer Experience Managers can answer any general questions about the Homeward process that you or your agent have.
Other Homeward teams supporting the transaction
These Homeward specialists may reach out to you directly to ensure everything remains on track.
Have questions?
Speak to one of our Customer Experience Managers.
Other Homeward teams supporting the transaction
These Homeward specialists may reach out to you directly to ensure everything remains on track.
YOUR HOMEBUYING STEPS

Buy with Cash Guide

When you use our Buy with cash service to purchase a home, there are actually two transactions First we buy the home with cash for you (the Homeward Purchase), then you buy it back from us (the Customer Purchase). Here’s more detail about what happens at each step of the process.

Tap a step, or scroll down to view details.

Backed by cash guide

You can use Homeward to add a backup cash offer to your offer. If something prevents you from closing on time, we’ll buy the house for you — with cash. Here’s how it works.

1

.

Get approved

We approve you for a specific amount so you can start shopping and be ready to make an offer as soon as the home you want comes on the market.
WHAT HAPPENS AT THIS STEP
You will

Fill out our application.

Work with a Loan Officer Assistant to provide any necessary documentation. Please check your email (and spam folder) frequently and promptly return phone calls. We often have follow-up questions during this step and the faster you respond, the faster we can reach an approval decision.

Meet your Loan Officer (LO), who becomes your point of contact at Homeward once you’re approved.

Your agent will

Search for a home that meets your criteria if you haven’t already found one.

Behind the scenes

Your point of contact

Loan Officer (LO)

Log into your Customer Dashboard to find your Loan Officer's contact information.

2

.

Make a cash-backed offer

Make a cash-backed offerYour agent will make an offer with the cash-backed addendum on the home you love.
You will

Work with your agent to submit an offer request to us.

Work with your agent to submit an offer request to us.Research your financing options and choose a lender. If you're using Homeward Mortgage, schedule a call with your Loan Officer to review the loan terms and pricing.

Your agent will

Submit an offer request through their Agent Dashboard.

Submit an offer request through their Agent Dashboard.Work with your Loan Officer to write an offer with the cash-backed addendum.Submit your offer with the cash-backed addendum to the seller’s agent.

Behind the scenes

The Valuations team reviews the home you want to make an offer on to determine if it's eligible for our program.

The Valuations team reviews the home you want to make an offer on to determine if it's eligible for our program.

Your point of contact

Loan Officer (LO)

Loan Officer (LO)

Log into your Customer Dashboard to find your Loan Officer's contact information.

3

.

Win the home

Win the homeThe seller accepts your offer. We work with your agent to finalize the purchase.
You will

Pay your earnest money deposit (EMD) and option fee, if applicable.

Pay your earnest money deposit (EMD) and option fee, if applicable.

Your agent will

Work with the seller’s agent to get the Backed by cash addendum and sign your contract.

Work with the seller’s agent to get the

Behind the scenes

The title team completes a title examination, issues a title commitment, and discloses all exception documents to purchase the home.

The title team completes a title examination, issues a title commitment, and discloses all exception documents to purchase the home.We order the preliminary appraisal and final appraisal of the home and receive the report within five days. Your LO/LOA will reach out to review it with you.The Mortgage Processor initiates your loan.

Your points of contact

Your lender

Your lender can answer any questions related to your mortgage, such as your closing date, closings costs, etc. Your Loan Officer will be your point of contact if you’re using Homeward Mortgage as your lender.

Your lender can answer any questions related to your mortgage, such as your closing date, closings costs, etc. Your Loan Officer will be your point of contact if you’re using Homeward Mortgage as your lender.Loan Officer (LO)Your Loan Officer can answer any questions about the Homeward program.

4

.

Move into your new home

Congratulations! It’s closing day.
Congratulations! It’s closing day.
You will

Move in!

Move in!

Your agent will

Give you your keys on closing day.

Give you your keys on closing day.

Behind the scenes

We’ll finalize any outstanding documents and close out your account with us.

We’ll finalize any outstanding documents and close out your account with us.

Your point of contact

Loan Officer (LO)

Loan Officer (LO)

Log into your Customer Dashboard to find your Loan Officer's contact information.

5

.

Invoke a cash offer (if applicable)

Invoke a cash offer (if applicable)If something prevents you from closing on time, we’ll step in and buy the home with our cash.
You will

Let your agent and LO know you will need Homeward to buy the home with cash.

Let your agent and LO know you will need Homeward to buy the home with cash.Meet your Customer Experience (CX) Manager. This person is your new point of contact once cash is invoked.Sign the Customer Purchase contract and addendums, securing your purchase and possession of the property from Homeward.

Your agent will

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Behind the scenes

We provide you with a final rent invoice and any applicable discount credits.

Your title company works with your lender to prepare to close on your new home.

Your points of contact

Your lender

Your lender can answer any questions related to your mortgage, such as your closing date, closings costs, etc.

Customer Experience (CX) Manager

Your CX manager can answer any questions about the Homeward program.

Log into your Customer Dashboard to find your CX Manager's contact information.

5

.

Buy back your new home (if applicable)

After we step in and buy the home, you can buy the home back from us.
WHAT HAPPENS AT THIS STEP
You will

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Your agent will

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Behind the scenes

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Your points of contact

Your lender

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.
WHO TO CONTACT
WHO MIGHT REACH OUT

These Homeward specialists may reach out to you directly to ensure everything remains on track.