Brian Gubernick
Chief Real Estate Officer

Brian Gubernick, Homeward’s Chief Real Estate Officer, has more than 15 years of industry experience. He’s held the role of investor, agent, team owner/leader, multi-state expansion team owner, brokerage operating partner, coach and trainer, and corporate executive. Brian started his real estate sales career by launching his own sales team, Homehelper Consultants (HhC) in 2007. HhC quickly became one of Keller Williams’ top teams nationwide. In 2011, Brian began expanding his team into other states. Brian was the recipient of the Keller Williams’ Innovator Award in 2014 and was a runner-up for the Inman News’ Most Innovative Team award in 2017. That same year, Brian launched Metrix Coaching and Training, which has mentored hundreds of real estate team owners and investors. In addition to Metrix and HhC, Brian is an owner in several other real estate-related businesses, including brokerage, property management, title/escrow, residential investment, and consulting services. He joined Homeward in 2020. Brian’s main goal as CREO is to keep the real estate agent at the center of residential transactions.

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Brian Gubernick

Agents: take advice from someone who’s been there. The 2022 housing market does not compare to 2008

As Chief Real Estate Officer for Homeward, I’ve fielded a lot of questions lately about the state of the 2022 housing market. Specifically, agents express concern about the market cooling. Many of these questions come from agents who have only ever worked in a hot market. More experienced agents are still haunted by the ghost of the 2008 housing crisis. And even real estate agents who were literally children in 2008 have voiced their concerns with me over the cooling market and whether we’re heading into 2008: The Sequel.

Yet when I ask agents around the country about the state of their local market, they all say the same thing: they’re still selling. No, they’re not getting twenty offers on every property anymore, but they still have two or three. No, they’re not massively overbidding, but they still overbid. And they don't get offers on a property within an hour, but it still sells within five days.

Which begs the question: if people are still buying and selling homes at a solid rate, why are we still talking about the market crashing?

Our fearful conversations about the housing market keep scaring us about the housing market

A quick look at the Google results for “housing market,” and it’s clear to see why everyone is panicked. Here’s some of what I found lurking in the search results:

  • “A housing bubble requires 3 elements. The 2022 housing market has hit 2”
  • “The 2022 Housing Market Is Different Than 2008. Will It Still Crash?”
  • “The 2022 Housing Market Crash.”
  • “Rising interest rates are crushing the US housing market”

There are plenty of even-keel takes on what’s happening floating around the internet, but it’s the doom-and-gloom articles that too often dominate the headlines. I get it: clickbait gets page views! But I can’t help but feel that the real crisis amongst real estate professionals is that we keep scaring the pants off ourselves. The market likes a sure thing, and agents like a sure thing, and we’re all a bit jumpy when things start showing the slightest signs of friction.

So let’s cut the clickbait and face the music: the market is definitely cooling. But that doesn’t mean agents need to ration food, bury their life savings in the backyard, and start new careers. The causes of this correction could not be more different than those that triggered the 2008 housing crisis. And those agents who calmly anticipate and prepare for the market shift will find themselves in a terrific position to guide their clients through the challenges to come.

2008: A housing bubble fueled by bad mortgages

Make no mistake: 2008 was rough. I was there. I started flipping houses in the Phoenix area in 2005, right at the height of a massive market incline. Housing prices appreciated so quickly that it was hard not to make money as an investor.

Lenders, borrowers, and even Wall Street were making bets that the incredible price appreciation would last forever. Economists call this practice speculation. Speculation can lead to terrific returns when the market’s hot, but even marginal dips in the market can wipe out entire investments. Out-of-control speculation helped lead to the 1929 stock market crash. It’s just not a sound strategy.

But lenders were approving everyone for mortgages — and I mean everyone. There were three types of mortgages that were popular at the time:

  1. Subprime mortgages. These loans were offered to those who couldn’t qualify for a standard “prime loan.” They carried high interest rates to offset the high risks the lenders were taking on.
  2. Stated-income mortgages. I could walk into a bank, tell them I made $500,000 a year without a lick of proof, and they’d loan me the money for the entire property’s value.
  3. Adjustable-rate mortgages. Borrowers paid less in the initial years of the term and more as time went on. (If that sounds a bit like kicking the can down the road — don’t worry. We’re getting there.)

This mass approval of high-risk mortgages quickly became absurd. I remember being in a general education class when a sponsoring lender came to visit. He was promoting his — I kid you not — “One Day Out of Bankruptcy” loan. The idea here was that there was no one better to lend a fistful of cash to than somebody who just had all of their liabilities cleared. That might sound ludicrous by today’s standards, but at the time, no one had a problem with it. Obtaining financing was simple — too simple, as we’d quickly come to find.

The bottom falls out

Like so many others at the time, I wasn’t prepared when the market crashed in 2008. I found myself owing more money on the properties I held than they were worth. The bill had come due on all those high-risk mortgages that banks had been cutting for years. People started defaulting on mortgages they should never have been approved for in the first place. There were more than 2.3 million foreclosures in 2008 alone.

The collapse of the housing market in Fall 2008 brought Wall Street to its knees as well, resulting in a full-blown recession. Recessions have a funny way of dragging down housing prices as incomes plateau or shrink and fewer people seek to move. 2008 was no exception. Those still barely paying on their high-risk mortgages suddenly found they owed more on their houses than the houses were worth.

2022: Yes, the housing market is cooling — back to normal

Flash forward to 2022, and now the housing market is cooling again. But let me be clear: the current market is nothing like 2008.

The difference is that what happened in 2008 can’t happen again because of safeguards put in place in its aftermath. The high-risk mortgages and speculation that fueled 2008 are history. Lenders operate far more conservatively now, both out of their own interest and because of increased government regulations and oversight. Long gone are the days of blanket mortgage approval. For instance, nowadays, you actually have to prove you make a certain amount of money before lenders let you borrow their money (Go figure).

A recent Fannie Mae report shows just how much has changed since the rock bottom that was 2008. You must maintain a 620 FICO score for a bank to approve you for a conventional loan. The average FICO score of American home buyers currently sits at an impressive 754 as of March 2022. Plus, the total mortgage debt in the United States is less than 43% of current home values.

So I get why agents feel nervous about the current cooldown. It looks similar at first glance: several years of rapid appreciation followed by a sudden market slowdown. But if bad mortgages and speculation aren’t bringing the market down, then what is?

An unsustainably hot market

“The average price of a house in the U.S. jumped from $403.9k to $497.3k between Q4 2020 and Q4 2021.”

To answer that, we need to identify what caused the hot streak that dominated most of the 2010s. I’d argue three things primarily caused our extended seller’s market:

  1. Limited housing supply. When people stopped buying houses during the 2008 crisis, companies stopped building them. Demand outstripped supply for most of the last decade, which drove up housing prices.
  2. Record low interest rates. Interest rates hit a downward trend throughout the 2010s, making mortgages extremely affordable. The average interest rate in 2021 was 2.96%, which is about as close to a net neutral interest rate as you’ll ever see. This all-time low was due largely to the fact that the Fed was worried about the pandemic fueling a recession.
  3. External factors. No one could have predicted that a pandemic would strike in 2020. Even fewer people could have seen that what at first appeared to be a nightmare scenario for agents would actually superheat the market.

It’s hard to overstate just how hot the market was heading into 2022. House prices have historically risen over time, but we’re talking double-digit appreciation. The average price of a house in the U.S. jumped from $403.9k to $497.3k between Q4 2020 and Q4 2021. That’s a difference of more than $90,000 in just 12 months! There is no historical precedent to compare that jump to. It’s simply never happened before.

Welcome to course correction

All of that’s to say that the market has long been overdue for a correction. You can't sustain 20% to 25% appreciation in certain markets like South Florida year-over-year indefinitely. It just doesn't happen. Most bull real estate cycles last six to eight years at the most, and the post-2008 crisis cycle ran for eight to 10 years even before the pandemic hit — and then it got even hotter!

There are a number of factors currently putting the economy through the wringer, but it’s the end result — inflation — that’s having the biggest chilling effect on the market. The Federal Reserve board has increased interest rates to fight inflation. The Fed’s interest rate changes don’t directly impact long-term investments like 30-year mortgages, but they do have a ripple effect that impacts mortgage pricing. Generally speaking, when the Fed raises the interest rate, mortgage rates spike. The latest rise in mortgage rates means homeowners pay a decent amount more on a mortgage now than they would have at this same time last year.

Truthfully, historically low interest rates have spoiled us these last few years. Interest rates were at 2.68% in December 2020 — literally the lowest they’ve ever been. But reaching back to the 1970s, the historical interest rate averages closer to 7.7%. Mid-July 2022’s interest rate for a 30-year fixed-rate mortgage sits around 5.3% — still well below the historical average.

What real estate agents should expect from the 2022 housing market going forward

Single-digit appreciation and a climbing interest rate might freak out homebuyers, but I have to tell you: this is the “real” normal. The last decade outperformed historical trends, and things have started to calm down. Given the economic outlook, you can expect a cooler market to continue for some time. Through the coming year and potentially beyond, agents should expect:

Continued supply issues

This is the chief reason agents shouldn’t fret about a market correction. Demand still outweighs housing inventory and likely will for several years. The rate of new home builds dropped in recent months in response to inflationary pressures, supply chain issues, and increased cancelations. And if higher interest rates discourage some segments of potential buyers from upgrading to a new home, there will be fewer homes on the market, further exacerbating this shortage.

Ultimately, simple economics plays in real estate agents’ favor here. Until the number of homes built outpaces demand, the housing market has an attractively high floor.

Normalized appreciation

Again, double-digit appreciation is simply unsustainable. Even with the market starting to cool, Austin saw 19% year-over-year appreciation this past May. 19%! Markets like Austin that have overperformed in the last two years may chill to the point where they see house prices drop slightly. But this isn’t a “crash” — just a return to sanity.

Most other markets are more likely to see a slowing rate of appreciation — somewhere closer to the 4-5% you’d expect to see on average. An important thing to remember is that looking at short-term trends in the real estate market doesn’t reveal what to expect down the line. The market can be volatile month-to-month, and the current economic situation is only likely to make it more erratic than usual. It’s not worth panicking over pricing stagnation or depreciation in any given month when the long-term trends are still friendly. (If we’re seeing either of those things across the board come 2023, I’ll have to write a new article.)

Decreased competition

Newsflash: 20 bids in a day isn’t “normal” real estate. We’ve been spoiled, and we’re regressing to the means. The sort of competition you’ll see in the next few months is more akin to what you’ll see over the course of your career than the windfall of the last few years.

Your sellers can’t be as picky as the market swings back in favor of buyers. Many would-be buyers will look at the rising mortgage rates and say, “I refinanced last year at 3%, and now the interest rate’s almost 6%. Why would I pay more money over time for that house than I’m paying for the house I’m in?” The buying power is just not what it was a year ago, and it’s going to prevent people from moving.

And remember: prices are still mostly appreciating. People will still pay a premium for a new house in an economic climate where their dollar doesn’t go nearly as far. Higher interest rates mean even fewer people will be able to compete for a house, further reducing the number of offers on a property.

3 things every agent can do to weather uncertain housing markets

There’s no need to fear a sudden market crash, but that doesn’t mean everything’s smooth sailing from here. Inflation’s not slowing, and the external conflicts fueling it show no signs of subsiding anytime soon.

The cooler market will test the skills of every agent out there. Sales are no longer automatic. Commission checks will shrink. Clients will ask more of you at a time that you stand to make less. You can’t just show up with a lockbox key, show a property, and cash a check 30 days later.

That said, agents who understand the current climate will be okay. In fact, most agents who buckle down and prepare themselves for selling in this cooler market will come out the other side better at their jobs. I did back in ‘08 — though I certainly took my lumps as I figured things out along the way.

My advice for agents? Spare yourself the pain of figuring things out the hard way and prepare yourselves for new normal with these three strategies:

1. Scale back your expenses

The glory days of oversized commission checks are over (or, at least, they’re on a temporary hiatus). You’re still going to bring in revenue, but you need to run a lean operation to ride out an uneasy market. I’ve seen too many agents go out of business because they're overwhelmed with expenses when revenue dips.

Make sure your expenses are controlled and that you have your cash reserves in a position where even sudden market shifts can’t sink you. This means making some difficult decisions around cutting overhead or tools you love but don't really need. Also consider shifting your marketing to focus on more cost-effective lead generation methods like social media, email newsletters, or video—with an emphasis on converting to a face-to-face appointment!

2. Expand your offering to improve customer experience

While agents should function as consultants in any market, it’s especially important in a market downturn. Agents looked like heroes in the latest hot streak for just showing up, listing a property, and receiving an offer an hour after it went on the market. 

But it won’t be enough to “just buy or sell” in a market downturn — any ol’ realtor can do that. You need to provide a suite of services to your customer beyond facilitating home sales. The consummate agent in today’s market will:

  • Educate clients on the state of the market
  • Walk clients through the ins and outs of the home purchase/sale process
  • Meet regularly with clients to review strategy and make necessary adjustments
  • Use PropTech tools to improve meet clients in digital spaces and make more competitive offers

The idea of the “agent as a consultant” is at the heart of what we do here at Homeward. Imagine showing up at a prospect's house and being able to show them a menu of services you provide. Do they want to buy a home before they sell the one they’re presently in? Hey, you have a Homeward solution for that. Is the local market still competitive and your prospects need a cash offer to get a seat at the negotiating table? Of course you have a solution for that, too!

3. Learn from those who came before you

If I had to hazard a guess, I’d say 80% of agents out there right now have never been through a substantial market shift. That means 20% of agents did make a living during the 2008 crisis. Since they’re still out there making money, I have to assume they have countless nuggets of wisdom about how to weather a cooler market.

If I were a young agent, I’d come to the table with a willingness to learn and network and engage with any agent who’s been through it before. I’d be picking their brains clean of any tidbit that can help me strengthen my business in the long term. Believe it or not, many agents didn’t just survive during 2008. The ones who dug deep and adapted found a way to thrive.

If thriving sounds good to you, start here:

  • Connect on social media. Facebook groups like the Homeward Agent Network are goldmines for helpful tips and anecdotes. Meanwhile, if you’ve ever been on LinkedIn, you know people love to give advice freely.
  • Find trusted blogs. We’re smack in the middle of a glut of terrific real estate content. (Case in point: You’re reading an article on real estate advice right now.) You know there’s great information out there just waiting to be unturned.
  • Pick up a book. News reports are reactionary. The market dips, and they report on it. Agents or other experts who lived through 2008 have had the time to sum up their experiences and give actionable tips removed from what’s happening right now.

It’s time to earn that commission check

The most critical thing to remember while working in a cooling market is that your clients are anxious, too. They read many of those same news articles and think-pieces that predict nothing but storm clouds for the housing market over the next year. Your customers have their entire lives invested in their homes and the prospect of finding a new one — and they’re depending on you to provide some stability amidst all the uncertainty.

So be honest with them. Tell them the truth about the current climate and temper their expectations — but also provide them with the tips, resources, and support as you guide them to their new home. The wins (and commission checks) are still out there. It’s time to prove you can earn them.

Five Lessons From the Top 100 Teams

In my role as Homeward’s Chief Real Estate Officer, I focus on keeping the real estate agent at the center of the transaction — even as residential real estate continues to evolve. Being close to industry operators is crucial to my job, so I speak to agents from across the country every single day. In 2021, demand continued to rise while inventory and mortgage rates remained low. On top of all that, it was the year of the Great Resignation, supply chain woes for new constructions, the shuttering of Zillow Offers, and the rise of power buyers. 

This year was full of teachable moments. In a recent article, my friend Jeff Glover posed an important question regarding the demise of Zillow Offers: “Will you spend your time celebrating a competitor being knocked out of the race, or will you make sure you own the next race?” I’ve chosen the latter and hope you will, too. To that end, here are the top five lessons I learned from the top 100 teams in 2021. 

#1. Protect your sphere of influence (SOI)

Make no mistake about it: your SOI — your closest relationships – are under attack. Other realtors and big money disruptors want to come between you and your SOI, so you need to wrap your arms around your database and own those relationships. How? Be regular and frequent in your interaction. If you’re not, those relationships are at risk. Start conversations that add value and keep those conversations going through events and other types of interactions. 

Example:

Anna Kilinski of Anna K Intown in Atlanta is very purposeful about interacting with her SOI. She and her team serve as connectors and community builders. The team recently distributed 5,000 leaf bags to the neighborhoods they farm. By sponsoring events, celebrating clients on social media, and going much deeper than the occasional market recap, Anna K Intown builds trust and loyalty. 

 

#2. Offer a menu of services

Your clients don’t want an agent. They want a consultant. Consultants ask questions, identify pain points, and then offer a menu of services to solve their client’s problem. In order to create that kind of menu, you’ll need to learn about innovative offerings that go beyond traditional buy and sell services. The most successful agents offer a variety of real estate “flavors” on their menu. When you consult a contingent client or a hesitant list-buy client, our solutions should be on your menu.

Example:

Look, Kenny Klaus of Klaus Team Real Estate Solutions even has the word “solutions” in his team’s name. Kenny says he used to sit across the table from his prospective clients and pitch them on how he was the right agent for them. Now, he explains, he sits on the same side of the table, listens to their problems, and proposes the best solution from a menu of innovative services his team has partnered with others to offer.


#3 Run your business like a business

For too long, most real estate agents have run their businesses through sheer hustle and grit, but with little thought to the numbers that tell the real story. Others run more of a practice than a business. In a practice, everything depends on you, the practitioner and with little leverage or systems.

So, what do you need to do differently? You’re collecting a lot of data. Start building insight from that data. (And, if you’re not collecting it, start now.) Run P&Ls. Calculate your advertising ROI. Find your bottlenecks and eliminate them. Scale your services using software where you can. Identify skills gaps and fill them with the team members you need. 

Example:

Ben Kinney became a real estate agent in 2004. But instead of building a traditional real estate team, he doubled-down on best practices borrowed from other industries. By 2018, Inman News named The Ben Kinney Team to its Innovator of the Year list. And in 2021, Kinney was included in the Swanepoel Power 200. How did he do it? Instead of thinking like a salesperson, he made a conscious decision to think like a business owner. (He eventually used these ideas to co-found PLACE.) He added a chief financial officer (CFO) to his team, tracked all lead and lag measures so he could make data-informed decisions, and turned an expense into a profit center by creating his own customer relationship management (CRM) system, which he now offers as a product. 


#4 Retain your top talent

Recruiting top talent is only half the battle. Once you have great people on your team, you have to work hard to keep them. By the way, if you think your best people aren’t exploring other opportunities, you’re wrong. Remember, 2021 was the year of the Great Resignation. Contrary to popular belief, though, those people aren’t just looking for more money. Ask the folks on your team, “What is your currency?” Equity? Flexibility? Autonomy? Growth? Find out and then figure out how you can offer it to them. Your goal is long-term retention.

Example:

Ken Hirschmann of Best Life and Co. couldn't be the success he is without his lead admin. And he knew that if he didn’t create the right opportunities, she’d leave. So he took the time to get to know what motivates her and what her dreams are. Turns out she wanted to build wealth and create passive income. So he figured out how he could help her fulfill those dreams. He gave her equity in his ancillary businesses and partnered with her in a couple of real estate investment opportunities. He invested in her just as she had invested in him. 


#5 Know your value prop

This is really tips #5 and #6 because you need to have two distinct value props: one for clients and one for employees. Let’s look at employees first. If you’re not sure where to start, answer the most important question your team and recruits have: What’s in it for me? Explain how you’ll help them get from where they are now to where they want to be. And describe how your approach to doing that's uniquely different from anyone else’s. 

Now, let’s think about your value prop for clients. The generalist gets lost in a sea of sameness. So how will you stand out? Hint: The ability to make all of your contingent clients cash buyers by working with us can be part of your value prop. I’ve also met agents who specialize in homes that return to market after not selling the first time they were listed. Do you specialize in a certain neighborhood? In historic homes? In new construction? How do you do that differently than everyone else?

Example:

Greg Hague at 72 Sold is very clear about his client value prop: he and his team focus on selling homes within 72 hours — sometimes even before they’re listed. They do this with “front-loaded marketing”, by booking all showings back-to-back on the same day, and by enforcing an offer deadline. The result? Social proof and a sense of urgency that helps 72 Sold fulfill their ambitious promise.

If you're an agent interested in turning contingent clients into cash buyers, schedule an appointment with a Homeward Advisor here.


Brian Gubernick, Homeward’s Chief Real Estate Officer, has more than 15 years of industry experience in a variety of roles, from investor and agent, to multi-state expansion team owner and corporate executive. Brian started his real estate sales career by launching his own sales team, Homehelper Consultants (HhC) in 2007. HhC quickly became one of Keller Williams' top teams nationwide. Brian received the Keller Williams' Innovator Award in 2014 and was a runner-up for the Inman News Most Innovative Team award in 2017. That same year, Brian launched Metrix Coaching and Training, which has mentored hundreds of real estate team owners and investors. He joined Homeward in 2020.