Complete the Homeward application.

Work with an Approval Specialist to provide any documentation necessary for approval. Please check your email (and spam folder) frequently and promptly return phone calls. We often have follow-up questions and the faster you respond, the faster we can get you approved.

Meet your Customer Experience Manager, who takes over as your main Homeward point of contact once you’re approved.

Search for a home that meets your criteria, if you haven’t already identified one.

The Valuations team reviews your existing home to ensure it is eligible for the Homeward Program.

Find the home you want to make an offer on and work with your agent to submit an offer request to us.

Sign our Service Agreement Addendum.

Discuss your financing options and choose a lender.

Work with your Customer Experience Manager to write a Homeward offer.

Submit the Homeward offer to the seller’s listing agent.

The Valuations team confirms that your new home is eligible for a Homeward offer.

Work with your Customer Experience Manager to pay your earnest money deposit and option fee, if applicable.

Meet with your loan processor to sign your mortgage diclosure documents.

Sign the Customer Purchase Contract agreeing to buy your new home from Homeward within 6 months if you’re selling an existing home.

Order an appraisal if you’re using a lender other than Homeward Mortgage. Once it’s done, send the appraisal and review it with your agent and Customer Experience Manager.

Work with the Transaction Support team and your agent to sign the residential lease so you can rent the home from us while you wait for your mortgage to be finalized.

Work with your Customer Experience Manager to draw up the Customer Purchase Contract you’ll sign to buy back your home from us.

Work with you and the Transaction Support team to sign the Lease, Limited Buyer Representation, and Referral Agreement documents.

Return the inspection report to your Customer Experience Manager for review. Agree on any next steps.

Capture any price and/or credit negotiations in amendments to both the Homeward Purchase and Customer Purchase contracts.

Work with the Transaction Support team to get a Disbursement Agreement (DA).

The Title team generates title work and Homeowners Association (HOA) documents, and prepares to close with us as the buyer of the new home.

The Mortgage Processor sets up your loan and orders an appraisal if you are using Homeward Mortgage.

Move in!

List your old home on the market within two weeks of Homeward’s purchase of your new home, if applicable.

Give you your keys on closing day.

Work with a Buyback Specialist to manage showings of your existing home.

Your prorated rent starts accruing on the new home. You only pay for the days you need until you buy back the home from us.

Work with your listing agent to review and negotiate any incoming offers.

Work with your Mortgage Processor to lock in your interest rate and provide all necessary documents for the clear to close.

Collect sale contract and notify all Homeward parties that your home is under contract.

Provide a target date for you to buy back your new home from Homeward.

Title prepares and closes the sale of your existing home.

Title works with Mortgage to prepare for your closing on the new home.

Work with your Mortgage Processor to submit all necessary documents.

Review the disclosure statements with your Mortgage Processor to confirm transaction terms and costs.

Verify the lender is using the most up-to-date and complete version of your purchase contract.

Review the final settlement statement with you.

We'll provide you with a final rent invoice and any applicable discount credits.