Have questions? See who to contact
Customer Experience Managers
Customer Experience Managers can answer any general questions about the Homeward process that you or your agent have.
Other Homeward teams supporting the transaction
These Homeward specialists may reach out to you directly to ensure everything remains on track.
Have questions?
Speak to one of our Customer Experience Managers.
Other Homeward teams supporting the transaction
These Homeward specialists may reach out to you directly to ensure everything remains on track.
Welcome to Homeward
I’m a homebuyer
I’m a real estate agent
What would you like to do?
Start an application for a client
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YOUR HOMEBUYING STEPS
Who to contact for help
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Buyer’s Guide

We've redesigned the traditional home buying process to make it calmer and more convenient. Here's what happens at each step of The Homeward Way.

Tap a step, or scroll down to view details.

Buy Before You Sell Guide

We've redesigned the traditional home buying process to make it calmer and more convenient. Here's what happens at each step of The Homeward Way.

1

.

Get approved

We approve you for a specific amount so you can start shopping.
WHAT HAPPENS AT THIS STEP
You will

Fill out our application and we’ll approve you for a specific amount so you can start shopping.

Work with an Approval Specialist to provide any documentation necessary for approval. Please check your email (and spam folder) frequently and promptly return phone calls. We often have follow-up questions and the faster you respond, the faster we can get you approved.

Meet your Customer Experience Manager, who takes over as your main Homeward point of contact once you’re approved.

Your agent will

Search for a home that meets your criteria, if you haven’t already identified one.

Behind the scenes

The Valuations team reviews your existing home to ensure it is eligible for the Homeward Program.

2

.

Make a Homeward Offer

We work with your agent to make a cash offer on your next home.
WHAT HAPPENS AT THIS STEP
You will

Find the home you want to make an offer on and work with your agent to submit an offer request to us.

Sign our Service Agreement Addendum.

Discuss your financing options and choose a lender.

Your agent will

Work with your Customer Experience Manager to write a Homeward Offer.

Submit the Homeward Offer to the seller’s agent.

Behind the scenes

The Valuations team confirms that your new home is eligible for a Homeward offer.

3

.

Win the home

Once the seller accepts your offer, the agent and buyer work with us during the option period to prepare for closing on the new home.
WHAT HAPPENS AT THIS STEP
You will

Work with your Customer Experience Manager to pay your earnest money deposit and option fee, if applicable.

Meet with your loan processor to sign your mortgage diclosure documents.

Sign the Customer Purchase Contract agreeing to buy your new home from Homeward within 6 months if you’re selling an existing home.

Order an appraisal if you’re using a lender other than Homeward Mortgage. Once it’s done, send the appraisal and review it with your agent and Customer Experience Manager.

Work with the Transaction Support team and your agent to sign the residential lease so you can rent the home from us while you wait for your mortgage to be finalized.

Your agent will

Work with your Customer Experience Manager to draw up the Customer Purchase Contract you’ll sign to buy back your home from us.

Work with you and the Transaction Support team to sign the Lease, Limited Buyer Representation, and Referral Agreement documents.

Return the inspection report to your Customer Experience Manager for review. Agree on any next steps.

Capture any price and/or credit negotiations in amendments to both the Homeward Purchase and Customer Purchase contracts.

Work with the Transaction Support team to get a Disbursement Agreement (DA).

Behind the scenes

The Title team generates title work and Homeowners Association (HOA) documents, and prepares to close with us as the buyer of the new home.

The Mortgage Processor sets up your loan and orders an appraisal if you are using Homeward Mortgage.

4

.

Move into your new home

We complete the purchase of your new home so you can settle in while you wait for your financing to be finalized.
WHAT HAPPENS AT THIS STEP
You will

Move in!

List your old home on the market within two weeks of Homeward’s purchase of your new home, if applicable.

Your agent will

Give you your keys on closing day.

Update Homeward on the status of showings for your existing home.

Behind the scenes

Your prorated rent starts accruing on the new home. You only pay for the days you need until you buy back the home from us.

5

.

Sell your existing home

If you haven’t already, list your existing home and sell it for top dollar.
WHAT HAPPENS AT THIS STEP
You will

Work with your listing agent to review and negotiate any incoming offers.

Work with your Mortgage Processor to lock in your interest rate and provide all necessary documents for the clear to close.

Your agent will

Collect sale contract and notify all Homeward parties that your home is under contract.

Provide a target date for you to buy back your new home from Homeward.

Behind the scenes

Title prepares and closes the sale of your existing home.

Title works with Mortgage to prepare for your closing on the new home.

6

.

Buy back your new home

Secure a mortgage and close on your new home by buying it back from us.
WHAT HAPPENS AT THIS STEP
You will

Work with your Mortgage Processor to submit all necessary documents.

Review the disclosure statements with your Mortgage Processor to confirm transaction terms and costs.

Your agent will

Verify the lender is using the most up-to-date and complete version of your purchase contract.

Review the final settlement statement with you.

Behind the scenes

We'll provide you with a final rent invoice and any applicable discount credits.

WHO TO CONTACT
WHO MIGHT REACH OUT

These Homeward specialists may reach out to you directly to ensure everything remains on track.